The CTN Group attaches great importance to protecting the personal data entrusted to it and to applying a transparent approach in the communication of information on the processing of your data and your rights.
This privacy policy aims to inform you of the conditions under which The CTN Group, a simplified joint stock company, registered under SIREN 303322408 with capital of €549,880.00, domiciled at 2, rue du Puits Dixme, 94 310 Orly and registered to the RCS of Créteil under number B 303 322 408, as data controller, collection of personal data, the reasons for which this data is collected, the use made of it and your rights.
It applies to all information provided by you or collected by The CTN Group, with the exception of data relating to your browsing on our websites www.ctn-france.fr, www.ctn-group.fr including the processing conditions are described in the CTN Cookies Management Policy available on these sites.
By “personal data”, we mean any information collected and stored in a format that allows you to be personally identified, either directly (e.g. your name) or indirectly (e.g. your telephone number).
We invite you to read this Policy carefully to understand how we process your personal data.
We may make changes to this Policy from time to time. Any changes will be published on our websites.
What personal data do we process and how are they collected?
We may collect personal data directly from you, in particular in the context of:
Subscription to our Newsletter,
Participation in our loyalty actions, contests, events, surveys, polls or product tests,
The communication of your opinions or feedback on our products or our services,
The visit or use of our website: this data is collected using cookies or other tracers,
During your visit to our offices or logistics centres.
The management of requests for information via the contact forms available on our website.
Correspondence and communications between The CTN Group and you, including electronic messages, instant messaging, communications on social networks or any other type of exchanges and communications.
We may also indirectly collect personal data about you from our business partners to whom you have given your consent. In the latter case, you will be informed of this collection no later than one month after obtaining your data or at the time of the first communication sent to you.
We may collect and process the following information about you:
information relating to your identity (surname, first name, title),
your personal or professional contact details (postal address, e-mail address, telephone numbers, job title),
when placing an order, information relating to the transaction (order number, products purchased and payment methods chosen).
For what purposes are your personal data collected? How long are they kept by the CTN Group?
Your information is collected only when this use is based on one of the legal bases provided by the General Data Protection Regulation (GDPR). only keeps your data for the time necessary to achieve the purposes for which it was collected and in compliance with the legislation in force. Thus, we are likely to keep your data even if you decide to no longer order our products or use our services, to comply with applicable legislation or to defend our interests or our rights.
We may collect and use your data to:
The execution and monitoring of the commercial relationship. We collect your data for the purposes of processing and monitoring your orders, to answer your questions, your requests and/or your suggestions, to create your customer account, to provide you with after-sales service and to ensure administrative management. and finance of the business relationship. During the collection, you are notified of the information that is essential for us to process and execute your requests. The legal basis for this processing is the execution of any contract entered into with you and/or any pre-contractual measure at your request. We keep your personal data for the duration of our contractual relationship, then for the legal period of limitation. Telephone records are kept for 2 months.
The sending of information and commercial prospecting messages relating to our products and/or our services. If you have purchased or requested information about our products or our services, the CTN Group may send you, by e-mail, in particular within the framework of its newsletter or “Newsletter”, information allowing you to better know and better use our sites and our products and services and to allow you to benefit from promotional offers on similar products. This use of your data is based on our legitimate interest. You can object at any time to the use of your data for promotional purposes directly on our website via the contact form made available to you or by following the link inserted in our Newsletters. The CTN Group keeps the data for 3 years from the last contact with you or, if you are our customer, from the end of the commercial relationship.
Sending information and commercial prospecting messages relating to the products and/or services of CTN Group subsidiaries. This use of your data is based on your consent, which you can withdraw at any time directly on our website via the contact form or by following the link inserted in our Newsletters. Your personal data is kept for 3 years from the last contact with you or, if you are our client, from the end of the commercial relationship.
The execution of marketing actions, for the purposes of:
The management of events, loyalty actions, contests, surveys or tests to which you have registered and/or in which you have participated;
The management of your subscriptions and unsubscriptions to our Newsletter;
Carrying out statistical analyses;
Improving our product offering and our services;
This processing may be based on our legitimate interest or on your consent. Your personal data is kept for 3 years from the last contact or the end of the commercial relationship.
Navigation on our site. When consulting our sites or using online applications, we will ask you to consent to the use of cookies or other tracers. For any information on the cookies placed through our websites or applications and their purposes, please consult our Cookies Management Policy [link cookie charter].
The defense and protection of our rights. We are likely to use and keep your data in the context of the defense or protection of our rights or our interests (for example the recovery of sums due, the assignment of debts, the fight against fraud, the defense of our intellectual property rights), legal actions, the management of claims or disputes. This processing is based on our legitimate interest. Your data is kept for the legal period of limitation. This period may be extended in the event of legal or administrative proceedings.
The security of our sites or our activities. We also put in place security measures to protect our staff, our visitors, our premises and our assets (in particular a video surveillance system and monitoring of observed incivilities). This processing is in our legitimate interest. The data is kept for a period of 3 months for video surveillance images. This period may be extended in the event of legal or administrative proceedings.
Who can have access to your personal data?
Your personal data is intended for the services of the CTN Group concerned by your requests. They may also be communicated to our subcontractors for the performance of services or missions that we entrust to them or to other recipients to comply with our legal obligations or according to your consent. Our subcontractors only have access to the information they need to perform the service and we ask them not to use your personal data for other purposes. We require contractual guarantees to ensure that our subcontractors maintain the confidentiality and security of your data. Thus, your personal data may, for example, be communicated to:
Our transport subcontractors, as part of the delivery of your orders;
Our payment service providers, in the context of the execution of payments for orders made on our site;
Our subcontractors under service provision contracts, such as:
Marketing agencies, social and digital network agencies or advertising agencies to help us carry out advertising, marketing and sales campaigns, to analyze the effectiveness of these and to manage your contacts and questions;
IT service providers, such as platform providers, hosting services, maintenance and technical support services for our databases as well as for our software and applications which may contain personal data about you;
To auditors, to our advisers in the context of recovery actions, to administrative or judicial tax authorities or to dispute resolution organizations in order to comply with their requests;
Where are your personal data stored?
Our data is stored on secure servers located in the European Union. In order to operate certain services, some of our subcontractors may be required to transfer or host data in countries outside the European Union. In these cases, the CTN Group makes sure to contractually request the implementation of appropriate guarantees in compliance with the GDPR.
How do we protect your personal data?
We attach great importance to the protection of your personal data and take all reasonable precautions to preserve the confidentiality and security of the personal data processed and to prevent them from being distorted, damaged, destroyed or that unauthorized third parties have access. Technical and organizational security measures have been implemented for this purpose.
Although we strive to protect your personal information, the transmission of information online via the Internet is not completely secure, we cannot guarantee the security of your data which is transmitted to our site.
What are your rights over your personal data?
You have a number of rights regarding your personal data and their processing in accordance with the regulations. In particular, you have the right:
to know what personal data concerning you is in our possession and, if necessary, to obtain a copy of it;
to demand that we correct any errors in your personal data;
to request that we erase certain data relating to specific circumstances and if we have no reason to continue the processing;
to request that we communicate your personal data to you or to another service provider in a simple and structured format;
to object at any time to the processing of your personal data for direct marketing purposes;
to object, in other circumstances, to the further processing of your personal data;
to ask us to limit or discontinue the processing of your personal data in certain circumstances.
You can exercise your rights with the CTN Group Data Protection Officer:
By using the contact form available on the site, section “A question about the management of personal data”.
You also have the right to file a complaint with the CNIL by e-mail (see terms and conditions at https://www.cnil.fr/fr/plaintes/) or by post to the following address:
CNIL, 3 place de Fontenoy, TSA 80715, 75 334 Paris Cedex 07
Please note that, in order to protect your privacy, it will be necessary for us to identify you in order to respond to your request. To do this, we may ask you for a copy of an identity document.
